Frequently Asked Questions
Everything you need to know about your Nivada Grenchen timepiece.
Where are Nivada Grenchen watches manufactured?
Our watches are designed with a deep respect for heritage and are Swiss Made, ensuring the highest standards of precision, craftsmanship, and quality control in the horological industry.
What is your international shipping policy?
We offer worldwide shipping via premium couriers like DHL and FedEx. Shipping costs and delivery times vary by destination, but most international orders arrive within 3 to 7 business days.
How do I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We accept returns within 14 days of delivery, provided the watch is in its original, unworn condition with all protective films and packaging intact. Please contact our support team to initiate a return request.
Does my watch come with a warranty?
Yes, every Nivada Grenchen timepiece is covered by a 2-year international warranty from the date of purchase, protecting you against any manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.